Exchange Policy
You can always contact us for any question at rmorrafashionfactory@gmail.com
Refund &Exchange Policy
At R'Morra Fashion Factory every product is carefully inspected, quality-checked, and packed with the utmost care before dispatch to ensure it reaches you in perfect condition.
Exchanges:-
Exchanges are available within 7 days from the date of delivery of items.
Exchange Eligibility
To qualify for an exchange, the product must:
- Be unused and unwashed.
- Have all original tags attached.
- Be returned in its original packaging.
- Be free from stains, perfumes, or any signs of wear.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. Our team will review your request and arrange a replacement if applicable.
To raise a claim, call us at 9818363120/9818469120 or mail at rmorrafashionfactory@gmail.com with :
- Order details
- Reason for the claim
- Clear images of the damage/fault
Shipping Policy:-
Order Processing
All orders are carefully packed and processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Timeline
We strive to deliver your order as quickly as possible.
- Metro Cities: 2–5 business days
- Other Cities & Towns: 4–7 business days
- Remote Areas: 5–10 business days
Delivery times may vary during festivals, public holidays, or due to unforeseen courier delays.
Need Help?
If you have any questions regarding your order or exchange, feel free to contact our customer support team. We're always happy to assist you.